An anonymous reader quotes a report from Reuters: The proportion of workers who expect to switch employers in the next 12 months is higher than that from the "Great Resignation" period of 2022, a PwC survey of the global workforce found. Around 28% of more than 56,000 workers surveyed by PwC said they were "very or extremely likely" to move from their current companies, compared to 19% in 2022, and 26% in 2023. PwC's 2024 "Hopes and Fears" survey also showed workers are embracing emerging technologies such as generative artificial intelligence (GenAI) and prioritizing upskilling amid rising workloads and heightened workplace uncertainty. Pete Brown, global workforce leader at PwC UK, said employees are placing an "increased premium" on organizations that invest in their skills growth, and so, businesses must prioritize upskilling and employee experience. About 45% of the workers surveyed said they have experienced rising workloads and an accelerating pace of workplace change in the last 12 months, with 62% saying they have seen more change at work in the past year than the previous 12 months. Among employees who use GenAI daily, 82% said they expect it to increase their efficiency in the next 12 months. Reflecting confidence that GenAI opportunities would support their career growth, nearly half of those surveyed by PwC expected GenAI to generate higher salaries, with almost two-thirds hoping these emerging tools will improve the quality of their work. Carol Stubbings, global markets and tax and legal services leader at PwC UK, said: "The findings suggest that job satisfaction is no longer enough." In order to retain talent and mitigate pressures, Stubbings said employers must invest in staff and tech platforms.

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Cruise, the autonomous vehicle unit from General Motors, named Amazon and Microsoft executive Marc Whitten as its new CEO, replacing former CEO and co-founder Kyle Vogt. CNBC reports: Whitten was a founding engineer at Microsoft's Xbox before leaving the company after more than 17 years to become chief product officer of audio company Sonos in 2014, according to his LinkedIn profile. He then worked at Amazon as vice president of entertainment devices and services before his most recent role as chief product and technology officer for software development company Unity's Create. His appointment comes at a crucial time for Cruise, which is testing and relaunching its autonomous vehicles on public roadways. It ceased operations weeks after an Oct. 2 accident in which a pedestrian in San Francisco was dragged 20 feet by a Cruise robotaxi. A third-party probe into the October incident ordered by GM and Cruise found that culture issues, ineptitude and poor leadership fueled regulatory oversights that led to the accident. The probe also investigated allegations of a cover-up by Cruise leadership, but investigators did not find evidence to support those claims. During that time, San Francisco-based Cruise was attempting to expand its operations into a revenue-generating business for GM, which has been a majority owner of the company since acquiring it in 2016. Other investors now include Honda Motor, Microsoft, T. Rowe Price, and Walmart. As of this month, Cruise has resumed supervised driving in Phoenix, Houston and Dallas, in addition to its ongoing testing in Dubai. It has not relaunched in San Francisco, where it remains under investigation related to the accident.

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An anonymous reader shares a report: Slack announced a significant change to its platform, saying it will "begin deleting messages and files more than one year old from free workspaces on a rolling basis." Slack's prior policy involved keeping messages and files for the lifetime of a free workspace, although accessing that full history required switching to a paid account. Under the new policy, Slack reserves the right to delete content from free workspaces after one year.

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Federal regulators have given Amazon key permission that will allow it to expand its drone delivery program, the company announced Thursday. From a report: In a blog post published on its website, Seattle-based Amazon said that the Federal Aviation Administration has given its Prime Air delivery service the OK to operate drones "beyond visual line of sight," removing a barrier that has prevented its drones from traveling longer distances. With the approval, Amazon pilots can now operate drones remotely without seeing it with their own eyes. An FAA spokesperson said the approval applies to College Station, Texas, where the company launched drone deliveries in late 2022. Amazon said its planning to immediately scale its operations in that city in an effort to reach customers in more densely populated areas. It says the approval from regulators also "lays the foundation" to scale its operations to more locations around the country. Businesses have wanted simpler rules that could open neighborhood skies to new commercial applications of drones, but privacy advocates and some airplane and balloon pilots remain wary.

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Boozt, an online Nordic department store, has banned thousands of customers for returning an excessive number of purchased items. From a report: The retailer has blocked about 60,000 of a total 3.5 million customers, in a bid to reduce the significant costs associated with "serial returners," the company said in a statement. "Their behavior is too expensive for both the company and the environment," it added. Returns are costly for retailers both in lost revenue and in the cost of trying to turn around an item to be sold again. In some instances items returned aren't fit to be sold again, leading to waste.

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OpenAI has purchased Multi (previously Remotion), "a five-person startup based in New York City that focuses on screenshare and collaboration technologies for workers using Mac computers," reports VentureBeat. The latest acquisition comes just days after the AI company announced it had acquired enterprise analytics startup Rockset. No details were provided on the terms of the deal. From the report: Multi's co-founder and CEO Alexander Embiricos posted on his X account today stating specifically that he (and presumably the entire Multi team) has joined OpenAI's "ChatGPT desktop team," the unit at the company responsible for building the ChatGPT for Mac desktop app that was unveiled back in May 2024. Multi broke the news first to its users and followers in a blog post, writing: "Recently, we've been increasingly asking ourselves how we should work with computers. Not on or using computers, but truly with computers. With AI. We believe it's one of the most important product questions of our time. And so, we're beyond excited to share that Multi is joining OpenAI!" The news has users on X speculating that OpenAI will use Multi to allow its AI models such as GPT-4o to "take over" a user's computer and perform actions on their behalf based on text or voice prompts. So you could say something like "ChatGPT, create a spreadsheet of my latest hours and send it to my manager" and it would try to do this. Based on what I've learned about Multi (see final section of this article below) and zero insider knowledge, I think it is at least as likely that OpenAI will seek to use the acquisition as a means of souping up and adding features to its ChatGPT Team and Enterprise subscription plans, as those are already more focused on providing tech for teams to help all the individuals on them work better together. However, Multi also broke the news that it is "sunsetting" the current version of its software and will end support for it in one month: on July 24, 2024, as well as delete all user data. Egads! Multi states in a short FAQ in its blog post that users should go ahead and export their data before that time, using the "Export Session Notes" setting under the URL: https://app.multi.app/account. It is also opening the door to users asking for extensions to the deletion date of July 24, 2024 for their individual or company accounts, if they email Embiricos himself directly at alexander@multi.app. Multi also says its team members can help recommend alternatives through the same email address.

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An anonymous reader shares a report: Uber has begun locking New York City drivers out of its app during periods of low demand in an attempt to fight a minimum wage rule, and Lyft is threatening to do the same. As a result, some drivers say their wages have fallen by as much as 50%. At the heart of the move, say the two companies, is a six-year-old pay rule in New York that, among other things, requires firms like Uber and Lyft to pay drivers for the idle time they rack up between rides. The lockouts, which began last month, are aimed at limiting how much non-passenger time drivers are able to log and be paid for. Drivers, meanwhile, say they need to work longer hours to earn the same amount as before.

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JD.com founder Richard Liu warned employees against prioritizing work-life balance during a recent video conference, stating those who "put life first and work second" were not welcome at the company. This stance reflects a broader trend in China's tech sector as executives face slowing growth and increased competition. Major tech firms, including Alibaba and Tencent, have cut tens of thousands of jobs since 2021. Companies are now seeking younger, cheaper workers and demanding longer hours from existing staff. Pinduoduo, an e-commerce group known for its high productivity and grueling work culture, is seen as a model by some in the industry. In 2021, two Pinduoduo employees died in incidents linked to overwork by colleagues. Older tech professionals, typically over 35, face the greatest risk of redundancy and struggle to find new positions. Employers often view them as expensive and less flexible due to family responsibilities. A 2023 survey of 2,200 professionals in China's largest cities revealed widespread anxiety about career prospects and work-life balance. Many in the industry report experiencing depression and high stress levels.

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Two prominent unions are teaming up to challenge Amazon, reports the New York Times — "after years of organizing Amazon workers and pressuring the company to bargain over wages and working conditions." Members of the Amazon Labor Union "overwhelmingly chose to affiliate with the 1.3-million-member International Brotherhood of Teamsters" in a vote last Monday. While the Amazon Labor Union (or ALU) is the only union formally representing Amazon warehouse workers anywhere in America after an election in 2022, "it has yet to begin bargaining with Amazon, which continues to contest the election outcome." Leaders of both unions said the affiliation agreement would put them in a better position to challenge Amazon and would provide the Amazon Labor Union with more money and staff support... The Teamsters are ramping up their efforts to organize Amazon workers nationwide. The union voted to create an Amazon division in 2021, and O'Brien was elected that year partly on a platform of making inroads at the company. The Teamsters told the ALU that they had allocated $8 million to support organizing at Amazon, according to ALU President Christian Smalls, and that the larger union was prepared to tap its more than $300 million strike and defense fund to aid in the effort... The Teamsters also recently reached an affiliation agreement with workers organizing at Amazon's largest airplane hub in the United States, a Kentucky facility known as KCVG. Experts have said unionizing KCVG could give workers substantial leverage because Amazon relies heavily on the hub to meet its one- and two-day shipping goals. Their agreement with the Teamsters says the Amazon Labor Union will also "lend its expertise to assist in organizing other Amazon facilities" across America, according to the article.

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Walmart "became the latest retailer to announce it's replacing the price stickers in its aisles with electronic shelf labels," reports NPR. "The new labels allow employees to change prices as often as every ten seconds." "If it's hot outside, we can raise the price of water and ice cream. If there's something that's close to the expiration date, we can lower the price — that's the good news," said Phil Lempert, a grocery industry analyst... The ability to easily change prices wasn't mentioned in Walmart's announcement that 2,300 stores will have the digitized shelf labels by 2026. Daniela Boscan, who participated in Walmart's pilot of the labels in Texas, said the label's key benefits are "increased productivity and reduced walking time," plus quicker restocking of shelves... As higher wages make labor more expensive, retailers big and small can benefit from the increased productivity that digitized shelf labels enable, said Santiago Gallino, a professor specializing in retail management at the University of Pennsylvania's Wharton School. "The bottom line, at least when I talk to retailers, is the calculation of the amount of labor that they're going to save by incorporating this. And in that sense, I don't think that this is something that only large corporations like Walmart or Target can benefit from," Gallino said. "I think that smaller chains can also see the potential benefit of it." Indeed, Walmart's announcement calls the tech "a win" for both customers and their workers, arguing that updating prices with a mobile app means "reducing the need to walk around the store to change paper tags by hand and giving us more time to support customers in the store." Professor Gallino tells NPR he doesn't think Walmart will suddenly change prices — though he does think Walmart will use it to keep their offline and online prices identical. The article also points out you can already find electronic shelf labels at other major grocers inlcuding Amazon Fresh stores and Whole Foods — and that digitized shelf labels "are even more common in stores across Europe." Another feature of electronic shelf labels is their product descriptions. [Grocery analyst] Lempert notes that barcodes on the new labels can provide useful details other than the price. "They can actually be used where you take your mobile device and you scan it and it can give you more information about the product — whether it's the sourcing of the product, whether it's gluten free, whether it's keto friendly. That's really the promise of what these shelf tags can do," Lempert said. Thanks to long-time Slashdot reader loveandpeace for sharing the article.

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An anonymous reader quotes a report from Cord Cutters News: Earlier this week, Chicken Soup For The Soul, the parent company behind Redbox, Crackel, and the streaming service by the same name, announced that the entire board of directors and board of managers of each subsidiary of the Company other than William J. Rouhana, Jr., have been fired. This comes as a holder of more than 75% of the voting power of the company used his stock holdings to lay off the Company's board of directors. Now, it has come out that the company missed a $4 million payment to NBCUniversal as a part of its settlement over unpaid royalties. Now it faces a possible order to pay all of $16.7 million it owes NBCUniversal as questions about the future of the company grows. This comes after NBCUniversal sued saying Redbox had not been paying royalties. It agreed to a payment plan but now has missed the first payment of the plan. Recently the company has been hit hard by the decline in ad revenue on its free streaming services and the drop in DVD rentals at its Redbox locations. This has led to the company seeing its revenues drop 75% in the 1st quarter of 2024 compared to the same period of 2023, according to a SEC filing first spotted by NextTV. Chicken Soup For The Soul is in a tough situation after acquiring Redbox in 2022 for $50 million in stock and an assumption of $325 million in debt. Add on top of that a shaky media environment with cratering ad revenue and quarterly losses, and the company's future is very much in the air. In August, CEO William J. Rouhana said that the company was holding a strategic review to evaluate its opportunities, which is business speak for putting itself up for sale. Chicken Soup for The Soul last year announced that it was in active discussions for a potential sale back in October of this year but so far nothing has come from these talks.

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In a bog post on Friday, OpenAI announced it has acquired Rockset, an enterprise analytics startup, to "power our retrieval infrastructure across products." The Verge reports: This acquisition is OpenAI's first where the company will integrate both a company's technology and its team, a spokesperson tells Bloomberg. The two companies didn't share the terms of the acquisition. Rockset has raised $105 million in funding to date. "Rockset's infrastructure empowers companies to transform their data into actionable intelligence," OpenAI COO Brad Lightcap says in a statement. "We're excited to bring these benefits to our customers by integrating Rockset's foundation into OpenAI products." "Rockset will become part of OpenAI and power the retrieval infrastructure backing OpenAI's product suite," Rockset CEO Venkat Venkataramani says in a Rockset blog post. "We'll be helping OpenAI solve the hard database problems that AI apps face at massive scale." Venkataramani says that current Rockset customers won't experience "immediate change" and that the company will gradually transition them off the platform. "Some" members of Rockset's team will move over to OpenAI, Bloomberg says.

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British startup Stability AI has appointed Prem Akkaraju as its new CEO. The 51-year-old Akkaraju, former CEO of visual effects company Weta Digital, "is part of a group of investors including former Facebook President Sean Parker that has stepped in to save Stability with a cash infusion that could result in a lower valuation for the firm," reports the Information (paywalled). "The new funding will likely shrink the stakes of some existing investors, who have collectively contributed more than $100 million." In March, Stability AI founder and CEO Emad Mostaque stepped down from the role to pursue decentralized AI. "In a series of posts on X, Mostaque opined that one can't beat 'centralized AI' with more 'centralized AI,' referring to the ownership structure of top AI startups such as OpenAI and Anthropic," reported TechCrunch at the time. The move followed a report in April that claimed the company ran out of cash to pay its bills for its rented cloud GPUs. Last year, the company raised millions at a $1 billion valuation.

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Twenty years ago, FedEx established its own police force. Now it's working with local police to build out an AI car surveillance network. From a report: Forbes has learned the shipping and business services company is using AI tools made by Flock Safety, a $4 billion car surveillance startup, to monitor its distribution and cargo facilities across the United States. As part of the deal, FedEx is providing its Flock video surveillance feeds to law enforcement, an arrangement that Flock has with at least five multi-billion dollar private companies. But publicly available documents reveal that some local police departments are also sharing their Flock feeds with FedEx -- a rare instance of a private company availing itself of a police surveillance apparatus. To civil rights activists, such close collaboration has the potential to dramatically expand Flock's car surveillance network, which already spans 4,000 cities across over 40 states and some 40,000 cameras that track vehicles by license plate, make, model, color and other identifying characteristics, like dents or bumper stickers. Lisa Femia, staff attorney at the Electronic Frontier Foundation, said because private entities aren't subject to the same transparency laws as police, this sort of arrangement could "[leave] the public in the dark, while at the same time expanding a sort of mass surveillance network."

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An anonymous reader shares a report: Apple's practice of leveraging ideas from its third-party developer community to become new iOS and Mac features and apps has a hefty price tag, a new report indicates. With the release of iOS 18 later this fall, Apple's changes may affect apps that today have an estimated $393 million in revenue and have been downloaded roughly 58 million times over the past year, according to an analysis by app intelligence firm Appfigures. Every June at Apple's Worldwide Developer Conference, the iPhone maker teases the upcoming releases of its software and operating systems, which often include features previously only available through third-party apps. The practice is so common now it's even been given a name: "sherlocking" -- a reference to a 1990s search app for Mac that borrowed features from a third-party app known as Watson. Now, when Apple launches a new feature that was before the domain of a third-party app, it's said to have "sherlocked" the app. In earlier years, sherlocking apps made some sense. After all, did the iPhone's flashlight really need to be a third-party offering, or would it be better as a built-in function? Plus, Apple has been able to launch features that made its software better adapted to consumers' wants and needs by looking at what's popular among the third-party developer community.

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Wells Fargo's co-branded credit card partnership with fintech startup Bilt Technologies is causing the bank to lose up as much as $10 million monthly, according to a WSJ report. The bank agreed to a co-branded program with the fintech startup that most other big banks -- including JPMorgan Chase -- passed on, incorrectly modeled key assumptions and sees no path to profitability. The card, which allows users to pay rent without fees while earning rewards, has attracted many young customers. From the report: There is a reason why credit cards hadn't gained traction in the rent sector until Bilt came along. Most landlords didn't accept them because they refuse to pay card fees that get pocketed by the banks issuing them and often run between 2% and 3%. Bilt structured the card so landlords won't incur the fees. Wells instead eats much of that. About six months after the credit card was launched, Wells began paying Bilt a fee of about 0.80% of each rent transaction, even though the bank isn't collecting interchange fees from landlords. It appears that the problem for Wells Fargo is that Bilt customers are savvy. They are making the rent payments, but not carrying balances or doing any other transactions through the card.

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ASUS has suddenly agreed "to overhaul its customer support and warranty systems," writes the hardware review site Gamers Nexus — after a three-video series on its YouTube channel documented bad and "potentially illegal" handling of customer warranties for the channel's 2.2 million viewers. The Verge highlights ASUS's biggest change: If you've ever been denied a warranty repair or charged for a service that was unnecessary or should've been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus' own staff rather than outsourced customer support agents.... The company is also apologizing today for previous experiences you might have had with repairs. "We're very sorry to anyone who has had a negative experience with our service team. We appreciate your feedback and giving us a chance to make amends." It started five weeks ago when Gamers Nexus requested service for a joystick problem, according to a May 10 video. First they'd received a response wrongly telling them their damage was out of warranty — which also meant Asus could add a $20 shipping charge for the requested repair. "Somehow that turned into ASUS saying the LCD needs to be replaced, even though the joystick is covered under their repair policies," the investigators say in the video. [They also note this response didn't even address their original joystick problem — "only that thing that they had decided to find" — and that ASUS later made an out-of-the-blue reference to "liquid damage."] The repair would ultimately cost $191.47, with ASUS mentioning that otherwise "the unit will be sent back un-repaired and may be disassembled." ASUS gave them four days to respond, with some legalese adding that an out-of-warranty repair fee is non-refundable, yet still "does not guarantee that repairs can be made." Even when ASUS later agreed to do a free "partial" repair (providing the requested in-warranty service), the video's investigators still received another email warning of "pending service cancellation" and return of the unit unless they spoke to "Invoice Quotation Support" immediately. The video-makers stood firm, and the in-warranty repair was later performed free — but they still concluded that "It felt like ASUS tried to scam us." ASUS's response was documented in a second video, with ASUS claiming it had merely been sending a list of "available" repairs (and promising that in the future ASUS would stop automatically including costs for the unrequested repair of "cosmetic imperfections" — and that they'd also change their automatic emails.) Gamers Nexus eventually created a fourth, hour-long video confronting various company officials at Computex — which finally led to them publishing a list of ASUS's promised improvements on Friday. Some highlights: ASUS promises it's "created a Task Force team to retroactively go back through a long history of customer surveys that were negative to try and fix the issues." (The third video from Gamers Nexus warned ASUS was already on the government's radar over its handling of warranty issues.) ASUS also announced their repairs centers were no longer allowed to claim "customer-induced damage" (which Gamers Nexus believes "will remove some of the financial incentive to fail devices" to speed up workloads). ASUS is creating a new U.S. support center allowing customers to choose either a refurbished board or a longer repair. Gamers Nexus says they already have devices at ASUS repair centers — under pseudonyms — and that they "plan to continue sampling them over the next 6-12 months so we can ensure these are permanent improvements." And there's one final improvement, according to Gamers Nexus. "After over a year of refusing to acknowledge the microSD card reader failures on the ROG Ally [handheld gaming console], ASUS will be posting a formal statement next week about the defect."

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Paul M. Nakasone, a retired U.S. Army general and former NSA director, is now OpenAI's newest board member. Nakasone will join the Safety and Security Committee and contribute to OpenAI's cybersecurity efforts. CNBC reports: The committee is spending 90 days evaluating the company's processes and safeguards before making recommendations to the board and, eventually, updating the public, OpenAI said. Nakasone joins current board members Adam D'Angelo, Larry Summers, Bret Taylor and Sam Altman, as well as some new board members the company announced in March: Dr. Sue Desmond-Hellmann, former CEO of the Bill and Melinda Gates Foundation; Nicole Seligman, former executive vice president and global general counsel of Sony; and Fidji Simo, CEO and chair of Instacart. OpenAI on Monday announced the hiring of two top executives as well as a partnership with Apple that includes a ChatGPT-Siri integration. The company said Sarah Friar, previously CEO of Nextdoor and finance chief at Square, is joining as chief financial officer. Friar will "lead a finance team that supports our mission by providing continued investment in our core research capabilities, and ensuring that we can scale to meet the needs of our growing customer base and the complex and global environment in which we are operating," OpenAI wrote in a blog post. OpenAI also hired Kevin Weil, an ex-president at Planet Labs, as its new chief product officer. Weil was previously a senior vice president at Twitter and a vice president at Facebook and Instagram. Weil's product team will focus on "applying our research to products and services that benefit consumers, developers, and businesses," the company wrote. Edward Snowden, a former NSA contractor who leaked classified documents in 2013 that exposed the massive scope of government surveillance programs, is wary of the appointment. In a post on X, Snowden wrote: "They've gone full mask-off: Do not ever trust OpenAI or its products (ChatGPT etc). There is only one reason for appointing an NSA director to your board. This is a willful, calculated betrayal of the rights of every person on Earth. You have been warned."

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