Virgin Media charges for extra channels that I canβt cancel
26 June 2024 at 02:00
It added Netflix even though I already have a subscription, and even after a five-hour chat, it hasnβt been removed
Iβve been a Virgin Media customer for more than 20 years but I am at the end of my tether over a Β£17.99 a month charge for streaming subscriptions that keep on mysteriously appearing on my bill.
Our contract is for TV and broadband at Β£55 a month. We pay each month by direct debit and never use any extras or charged-for services. We have separate subscriptions for things like Netflix and Amazon Prime and pay for them directly.
Continue reading...Β© Photograph: Jozef Mikietyn/Alamy
Β© Photograph: Jozef Mikietyn/Alamy