Patelco Credit Union Hit by Ransomware Attack, Disrupting Services for Nearly 500,000 Members
2 July 2024 at 13:01
Scope Of Patelco Credit Union Attack
The ransomware attack has crippled Patelco's online banking platform, mobile app, and call center operations after staff shut down these systems to contain the attack. Members are currently unable to perform electronic transactions such as transfers (including Zelle), direct deposits, balance inquiries, and online bill payments. [caption id="attachment_79973" align="alignnone" width="1184"]![Patelco Credit Union Attack](../themes/icons/grey.gif)
Patelco Credit Union Response and Recovery Efforts
In the email shared to Patelco members, Mendez apologized for the inconvenience and assured members that the credit union was working around the clock with third-party cybersecurity professionals to assess the situation and restore services. The credit union has warned members to expect longer than normal wait times at branches and through customer service channels. While the full extent of the attack's impact remains unclear, Patelco has assured members that they can still access cash from ATMs. The credit union has also set up a dedicated webpageΒ for ongoing communications about the incident and system functionality updates. The latest update on the security incident from the dedicated webpage states:Please know that our team and third-party partners are working around the clock to get back up and running. We are committed to providing transparent and frequent updates to best of our ability as well as the best possible service that we can, given the disruption. We sincerely apologize for the inconvenience that this cyber attack has caused for our members. We anticipate longer than normal wait times and truly appreciate your patience and support during this difficult time.The website also provides details on the availability of locations, categorizing them as available, limited functionality, and unavailable. [caption id="attachment_79968" align="alignnone" width="2208"]
![Patelco Credit Union Hit by Ransomware Attack](../themes/icons/grey.gif)