Jollibee Foods Corporation (JFC), which is the largest fast-food chain operator in Philippines, has launched an investigation for an alleged data breach in its system that may have affected millions of its customers across the globe. The Jollibee probe was initiated after a threat actor claimed responsibility for breaching the systems of the Jollibee Foods Corporation. On June 21, The Cyber Express reported that a notorious attacker, operating under the alias “Sp1d3r”, claimed to have access to the sensitive data of 32 million customers of the fast food chain and offered to sell the database for $40,000 on the dark web. [caption id="attachment_78479" align="alignnone" width="1950"] Source: X[/caption]

Details of Jollibee Probe into Cyberattack

The Philippines National Privacy Commission (NPC) regulations make it mandatory for organizations in the country to report and inform stakeholders of cybersecurity incidents within 72 hours of discovery. A statement was released on June 22 by Richard Shin, Chief Financial Officer and Corporate Information Officer of JFC, which said that it was addressing “a cybersecurity incident” that reportedly affected the company, “in addition to other subsidiaries”. “The Company is addressing the incident and has implemented its response protocols and deployed enhanced security measures to further protect the Company’s and its subsidiaries’ data against threats. The Company has also launched its investigation on the matter to understand the scope of this incident, and is currently working with the relevant authorities and experts in its investigation,” the statement said. JFC, however, added that its e-commerce platforms and those of its subsidiaries’ brands remained unaffected by the cyberattack and continued to be operational. It added that the safety of data from stakeholders was paramount for the company. “JFC recognizes the value and importance of the confidentiality of personal information of its stakeholders. The Company assures the public of its commitment to prioritize the protection and confidentiality of such personal information, including customer data, by continuously fortifying its defenses against future threats,” the company said. “The Company further assures the public that it continues to monitor and update its security measurements as appropriate under the circumstances, and as may be required by the results of its investigation into this matter,” it added. The fast-food delivery group urged the public to be vigilant and exercise good information security practices, including keeping passwords secure and changing them often.

Jollibee’s Cybersecurity Concerns  

The alleged data breach of the fast-food chain took place on popular data hack site BreachForums on June 20. The threat actor, “Sp1d3r”, claimed to have carried out a cyberattack and had gained access to the data of 32 million Jollibee customers, including their names, addresses, phone numbers, email addresses and hashed passwords. The hacker also allegedly exfiltrated 600 million rows of data related to food delivery, sales orders, transactions and service details. JFC, meanwhile, is investigating this alleged cyberattack on its brands and subsidiaries, including Greenwich, Red Ribbon, Burger King Philippines, and Highlands Coffee. This is not the first time that Jollibee has faced flak for its cybersecurity measures. In December 2017, JFC had informed of a data breach of its delivery website. The NPC had then warned that the data of 18 million customers was at “a very high risk” of being exposed. After an investigation, the NPC in May 2018 suspended Jollibee’s delivery website due to “serious vulnerabilities.” JFC also took down the delivery websites of its other brands. Media Disclaimer: This report is based on internal and external research obtained through various means. The information provided is for reference purposes only, and users bear full responsibility for their reliance on it. The Cyber Express assumes no liability for the accuracy or consequences of using this information.

Jollibee, the Philippines’ largest fast-food chain, has allegedly been hit by a massive data breach. The Jollibee cyberattack came to light on June 20, 2024, when a threat actor claimed responsibility for breaching the systems of Jollibee Foods Corporation. The notorious attacker, operating under the alias “Sp1d3r“, claimed to have access to the sensitive data of 32 million customers of the fast food chain and offered to sell the database for $40,000.

Details of Jollibee Cyberattack

The data breach of the fast-food chain was posted by the threat actor on popular data hack site BreachForums. The threat actor stated that “Jollibee is a Filipino chain of fast-food restaurants owned by Jollibee Foods Corporation. As of September 2023, there were over 1,500 Jollibee outlets worldwide, with restaurants in Southeast Asia, East Asia, the Middle East, North America, and Europe.” [caption id="attachment_78479" align="alignnone" width="1950"] Source: X[/caption] The threat actor claimed to have carried out a cyberattack and had gained access to the data of 32 million Jollibee customers, including their names, addresses, phone numbers, email addresses and hashed passwords. The hacker also allegedly exfiltrated 600 million rows of data related to food delivery, sales orders, transactions and service details. To support these claims, the TA included a sample in tabular data format accessible through spreadsheet programs like Microsoft Excel and Google Sheets. While the exact details of the alleged data breach remains unclear, the potential impact on millions of customers is cause for concern.

Jollibee Yet to React to Cyberattack Claims

The motive behind the Jollibee cyberattack remains unknown. So far, Jollibee Foods Corporation has not reacted or issued any official statement regarding the alleged data breach. The Cyber Express has reached out to the corporation to verify the claims. This article will be updated once the company responds to the allegations and shares any preventive measures in place to prevent critical data from being misused. The Philippines National Privacy Commission (NPC) has yet to receive any notification from Jollibee Foods Corporation regarding the breach. The NPC regulations require organizations to inform affected individuals and report such incidents within 72 hours of discovery.

Jollibee Cyberattack Threat Actor Responsible for Snowflake Breach

While Jollibee investigates the claims made by “Sp1d3r”, the threat actor has been responsible for several recent breaches, which includes many customers of third-party cloud data storage vendor Snowflake. On June 1, “Sp1d3r” posted on the cybercriminal platform BreachForums that they had stolen the sensitive information of over 190 million people from QuoteWizard. The alleged database included customer details, partial credit card numbers, insurance quotes, and other information. The same threat actor was responsible for the data breach at American automobile aftermarket component supplier Advance Auto Parts, Inc. The attacker “Sp1d3r” claimed to have stolen three terabytes of customer data from the company’s Snowflake cloud storage and was selling the data for US$1.5 million. In its report, the company stated that the cyberattack could create damages up to $3 million. The Jollibee Cyberattack is a stark reminder of the vulnerabilities of the digital world, where even the largest and most established companies could become victims of notorious data hackers. Customers should stay vigilant and follow any further guidance provided by Jollibee and cybersecurity professionals. Media Disclaimer: This report is based on internal and external research obtained through various means. The information provided is for reference purposes only, and users bear full responsibility for their reliance on it. The Cyber Express assumes no liability for the accuracy or consequences of using this information.